"Did You Ever Try And Reach A Group Of Engineers And Get Them To Provide Customer Service? Tony Got Them On Board."
What We Wanted:
Our situation was that we were rolling out a new initiative relating to customer service. As the leader of the team responsible for the rollout and full implementation, I knew we did not have a good program planned. Something was missing. I spoke with one of the team members and expressed my concern and she indicated that she had heard this great speaker at a conference who was the Ambassador of Fun for Southwest Airlines. Their service is legendary and I made a decision on the spot to try to book Tony for our meeting.
What We Got:
What we got was what we expected and more. Did you ever try and reach a group of engineers and get them to provide customer service? Tony got them on board. His comments were right on target and they were delivered with passion, humor and heart. He hit virtually every employee through their thought process, through their heart and now our folks are delivering with their hands. Great job of aligning the head, the heart and the hands.
P.S. Tony, once again, wow! Great job. You hit a grand slam.
Clayton Fitzhugh
Meeting Planner
Freese & Nichols, Inc. (Engineering Firm)
Fort Worth, TX
cjf@freese.com
No comments:
Post a Comment