What We Wanted:
Our Challenge: Rollout of new Customer Service program. Over the last five years our company embarked on various efforts to add meaning and impact behind our corporate commitment to customer service. A totally new and much more substantial program with "teeth" for ongoing performance management and compensation impact was the purpose behind our Feb 2001 meeting.
Following the program overview (and a funny but memorable in house video production), Tony Brigmon came on as the keynote speaker to close the all hands meeting attended by 250 people in person and another 100 by web cast.
What We Got:
Tony's delivery was both captivating and on target in reinforcing key themes of our Customer Service program launch. His humor, timing and delivery put him on par with the very best of entertainers, but it is the underlying messaging of sound principles that put him in a class above other presenters on the professional speaking circuit.
What We Got:
Tony's delivery was both captivating and on target in reinforcing key themes of our Customer Service program launch. His humor, timing and delivery put him on par with the very best of entertainers, but it is the underlying messaging of sound principles that put him in a class above other presenters on the professional speaking circuit.
Tony's engaging style had everyone in rapt attention as we all participated in audience exercises which reinforced the key themes behind our Customer Service program. It remains a much talked about and not soon to be forgotten stimulus in launching of this critical company initiative.
Martin Babinec
CEO/Founder
TriNet Group
San Leandro, CA
martin.babinec@trinet.com
Martin Babinec
CEO/Founder
TriNet Group
San Leandro, CA
martin.babinec@trinet.com
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